Client Services Assistant – Legal Sector

Our client, a leading firm in the legal sector, is seeking a Client Services Assistant to join their Cheltenham office on a full-time, permanent basis. Known for its welcoming, inclusive culture and collaborative environment, the firm offers an excellent opportunity to gain hands-on experience across a range of legal practice areas and business functions, supporting long-term career development.

We are looking for a highly organised and proactive individual with excellent attention to detail and strong communication skills. You will advanced proficiency in Microsoft Office, and experience using practice management systems. A solutions-focused mindset, strong customer service approach, and the ability to use initiative are essential, along with being a collaborative team player.

Responsibilities:
Client & Project Support

• Coordinate support for client projects and matters
• Set up processes in collaboration with Partners, Fee Earners, and clients
• Support pitches, presentations, events, and business development activity
• Ensure client communications reach the appropriate contacts
• Maintain accurate client records in CRM systems
• Arrange meetings and respond promptly to client queries
• Support client relationship management and service delivery

Communication & Coordination

• Handle internal and external queries, ensuring timely responses
• Liaise with internal teams on behalf of Partners and Fee Earners
• Coordinate cover during absences and communicate updates

Financial Administration

• Support time recording and ensure timely capture
• Assist with billing, invoices, expenses, and credit control
• Liaise with Finance to ensure efficient processes
• Produce standard financial and time reports

Administrative Support

• Manage diaries, meetings, travel, and room bookings
• Coordinate logistics (technology, catering, attendees)
• Monitor and prioritise team tasks to meet deadlines
• Oversee file management, record keeping, and document handling
• Supervise and support administrative team members

General Duties

• Assist across the team as required, including document updates and basic drafting
• Support file opening, conflict checks, and risk processes
• Maintain accurate data across internal systems
• Provide cover for colleagues during busy or absence periods
• Collaborate with legal and business support teams
• Comply with all regulatory and professional standards

Hours: Monday to Friday 8.30pm to 5.30pm (hybrid working option after successful completion of induction)

Salary: -30,000 to -33,000 depending on experience + excellent benefits package