Client Services and Success Manager

Client Services andamp; Success Manager £65,000 plus bonus Remote (occasional travel UK wide) VIQU have partnered with an established but growing SaaS company, and part of a larger international software group. As the business continues its shift from desktop to SaaS, they''re looking for a Client Services andamp; Success Manager to take ownership of their helpdesk and Professional Services function. This role will report directly to the CEO.The business is moving from desktop to SaaS, with this function sitting at the centre of that shift. The role will have autonomy to shape how the team operates, backed by a business that''s investing in getting this right. Job duties of the Client Services andamp; Success Manager Drive, upsell and expand within the existing client base. Manage a professional service and a support team, setting clear expectations, and holding the team accountable to their targets. Run product training and onboarding sessions with clients. Lead client projects such as cloud migrations and holding clients and internal teams to agreed timelines.Utilise new technologies, including AI, to ensure teams are productive. Work closely with Sales, Product, and Technical teams. Experience required for the Client Services andamp; Success Manager Proven experience managing a professional services team, ideally within the SaaS space. Previous experience as a Customer Success Manager, Account Manager or similar, with a commercial focus. Experience optimising ..... full job details .....