Client Services and Success Manager

We''re partnering with a growing SaaS business that delivers property and business management solutions to customers across the UK. Their platform sits at the heart of clients'' day-to-day operations, supporting everything from financial management and reporting through to property administration and customer service. As the company continues to expand, they''re looking for a Client Services and Success Manager to lead their Client Services function and drive excellent customer outcomes. The Opportunity This is a leadership role for someone who enjoys developing people but doesn''t want to move away from customer engagement, service delivery and commercial responsibility. You''ll lead a team responsible for customer success, professional services and project delivery, taking ownership of client retention, service quality, professional services performance and major software implementation and migration projects. You''ll also work closely with customers, helping them maximise value from the platform while identifying opportunities for additional services and consultancy support. Key Responsibilities Lead, coach and develop the Client Services team. Own Professional Services performance, including revenue, utilisation and delivery. Identify, scope and convert Professional Services opportunities. Build and maintain strong relationships with key customers. Lead complex software implementation and migration projects. Drive customer retention, engagement and service excellence. ..... full job details .....