Client Services Administrator - Participant Support

Client Services Administrator – Participant Support
Location: 169 Newhall Street, Birmingham, B3 1SW (On-site)
Salary: £25,000 per year
Hours: Full-time, Monday–Friday, 9am-5pm

About the Role We are looking for a friendly, organised and professional individual to become the first point of contact for visitors and participants attending our employment support service. You will be welcoming people into the office, supporting appointments and helping individuals engage with job searching and our programmes.

This role combines reception, customer service and administration, so it suits someone who enjoys working with people while keeping systems and paperwork organised.

What You’ll Be Doing

• Greeting visitors and creating a welcoming front-of-house environment
• Answering calls, emails and general enquiries
• Booking appointments and managing the office diary
• Supporting new participants when they arrive, including introductions to staff
• Completing “warm handovers” between Job Centre coaches, participants and the team
• Helping participants log onto job boards and complete online forms/surveys
• Data entry and updating internal systems accurately
• Scanning, filing and managing digital and paper records
• Making confirmation and follow-up calls to participants
• Supporting basic audits and compliance checks
• Assisting with general office administration and paperwork

What We’re Looking For

• Strong customer service skills and a friendly manner
• Comfortable speaking to people face-to-face and over the phone
• Good organisation and attention to detail
• Basic IT skills (Outlook, Word, systems/data entry)
• Ability to manage multiple tasks in a busy office environment
• Reliable, professional and confident working with the public

Ideal Backgrounds (not essential) Experience in any of the following would be useful:

• Reception / Front of House
• Office or Administrative roles
• Call centre or customer service
• Retail or hospitality in a customer-facing position

What You’ll Get

• Salary £25,000 
• Structured working hours (no weekends)
• Supportive team environment
• Training provided
• Opportunity to gain experience within employability and support services

Fixed Term Contract until June 2027

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