Client Services Administrator

At Adaptable Recruitment, we are exclusively supporting a well established organisation within the specialist card, print and manufacturing sector to recruit a Client Services Administrator.Salary: Up to £27,000 DOE Location: SkelmersdaleWorking Pattern: Permanent - Full time Benefits: 25 days holidays plus bank Main Responsibilities to Include:Client and Job AdministrationSet up and manage job records within the ERP system (Monarch)Maintain accurate and up-to-date job and customer information throughout the job lifecycleEnsure all administrative tasks are completed in line with agreed service levelsStock and System ManagementCreate and maintain new stock codes and related data within MonarchMonitor and update system information to support production and fulfilment processesDocumentation and Work InstructionsProduce clear, detailed Excel-based work instructions (SOPs) for Production and Fulfilment teamsUpdate documentation as customer requirements or operational processes changeCustomer SupportAct as a key point of contact for customers, providing job updates and responding to enquiriesSupport a positive customer experience through clear, professional communicationInternal CollaborationWork closely with Production, Planning, Quality, IT and Logistics teams to support job progressionAssist with issue resolution and support continuous improvement across processesReporting and AdministrationMaintain SLA tracking and operational reporting using ExcelHandle incoming calls, direct ..... full job details .....