Position: Client Services Account Manager Location: West Yorkshire Salary: 37k - 40k The Company: Print and Direct Mail company Role: You will have responsibility for creating and managing relationships with clients to ensure the successful delivery of projects. Key to this is an ability to understand project management, print, creative and mailing processes and identify and nourish new opportunities. The role is conduit to all their other integrated processes and teams. Build and maintain strong relationships with clients to understand their needs and expectations Act as the primary contact for clients, addressing inquiries and resolving issues promptly Identify new sales and project opportunities with existing clients Interact with clients using social media platforms Oversee the planning, execution, and delivery of projects, ensuring they are completed on time and within budget Coordinate with internal teams (design, production, logistics) to ensure project brief and timelines are met Budget management and innovative knowledge Identify opportunities for account growth and work with clients to upsell additional services Prepare and present proposals, pricing, and contracts to clients Research and competitor analysis to ensure product and service are pitched correctly Working within their ISO standards and internal framework for all quality and service standards Implement processes to monitor and enhance service delivery and client satisfaction Maintain accurate records ..... full job details .....