Client Service Team Lead

Client Service Team Lead Location: ManchesterRole Type: PermanentWork Setup: Hybrid - 3 days in the office (Tuesday to Thursday)Who We Are Vanguard is one of the world''s leading investment firms, dedicated to helping clients achieve lasting financial success. Established in 1975, its unique ownership structure-where funds own the company and investors own the funds-ensures all efforts are focused on client outcomes. Known for integrity, innovation, and low-cost investing, fosters an inclusive and collaborative culture that empowers employees to make a meaningful impact globally.What You''ll DoLead, coach and develop a team of Client Services Associates, fostering a high-performance culture through regular feedback, one-to-one meetings and continuous development opportunities.Set clear performance standards and support colleagues in building the skills, knowledge and capabilities required to succeed in their roles.Deliver outstanding client service across all channels, ensuring positive client outcomes remain at the centre of decision-making.Provide guidance and hands-on support in resolving complex client issues, acting as a role model for excellent service and effective problem-solving.Ensure compliance with regulatory requirements, governance standards, operational procedures and company policies.Monitor and drive team performance against service levels, productivity, quality and operational metrics, while optimising workload distribution and resource ..... full job details .....