Client Service Representative

Job Advertisement: Client Service RepresentativeLocation: ManchesterWorking Pattern: Full TimeDuration: 6 months (Potential extension) Our client, a leading global financial services organisation, is looking for a dedicated Client Service Representative to join their Wealth Services Operations team. This is an exciting opportunity to be part of a dynamic, next-generation ecosystem that leverages advanced data analytics and digital tools to create unparalleled wealth experiences for clients.Key Responsibilities:As a Client Service Representative, you will play a crucial role in enhancing the client experience by:Client Engagement: Independently assist clients by responding to complex inquiries via phone, email, and other channels regarding our client''s products, services, and procedures.Technical Assistance: Address client questions about product features and provide technical support for complex issues escalated by junior team members.Issue Resolution: Research and resolve intricate operational or client issues while identifying trends and proposing effective solutions.Communication: Provide timely status updates on problem resolution and outstanding issues to various teams. Ensure inquiries are directed to the appropriate resources within the organisation.Process Improvement: Contribute ideas for improving team efficiency and assist in the coordination and implementation of process changes.Qualifications:To thrive in this role, we are looking for candidates who possess:A ..... full job details .....