Client Service Manager

A fantastic opportunity has arisen for an experience Client Service Manager within a leading independent provider of commercial finance.The successful candidate will be responsible for the management of a portfolio of clients, ensuring exceptional customer service, whilst effectively identifying and managing risk to prevent loss of income. Key Responsibilities: Manage a designated portfolio of clients.Maintain a full working knowledge of all clients.Ensure excellent levels of service are delivered so client satisfaction levels remain high.Ensure no client terminates on the grounds of poor service.Minimise third party complaints.Be the clients first point of contact for any payment requests, queries and ledger updates.Monitor and process client payments through the operating system within your agreed personal mandate level.Supply cover for the Credit Control team during staff absences.Key Requirements: Excellent attention to detail.Excellent communications skills, both written and verbal.Ability to build and maintain strong working relationships, both internally and externally.Microsoft Office (Outlook, Word, Excel).Administration, planning and organising skills with good time management.Prior experience in invoice finance would be beneficial, but is not essential.In return the successful candidate will be rewarded with a competitive basic salary, plus bonus and a range of additional benefits. ..... full job details .....