Client Service Manager

Client Service Managers are vital day-to-day points of contact for Davies insurance market clients. They build strong relationships with technical and procurement teams within client organisations to establish themselves as trusted advisors. They understand client needs and champion those needs internally to ensure first-class service delivery. Commercially astute and excellent communicators, Client Service Managers immerse themselves in client businesses, pre-empting challenges and proactively identifying opportunities to enhance the relationship. The client service manager role in our core and volume motor team involves coordinating the breadth of client engagement from initial onboarding of new clients to the ongoing management of day-to-day engagement and performance reporting. What will your day look like: Client Relationship Management: Manage day-to-day interactions with a portfolio of core and volume motor clients to ensure we meet client expectations and maintain positive relationships. Build and maintain strong relationships with a variety of technical and supply chain management teams within client organisations. Proactively seek feedback from clients and gather insights to inform an engagement plan focused on each client''s specific needs and objectives. Contribute to the development and execution of client engagement and growth plans. Service Delivery: Champion client needs and objectives internally to ensure a fully aligned and first-class service is ..... full job details .....