Client Service Lead - Motor

The Client Service Lead is responsible for ensuring the successful delivery of services through effective operational oversight, stakeholder engagement, and continuous improvement. The role acts as the link between operational teams and clients, ensuring service excellence, contractual compliance, and strong client relationships. The postholder will take ownership of service performance, operational governance, and client reporting, while supporting the Technical Account Lead with account development opportunities and strategic relationship management. What will your day look like: Client Relationship Management and Leadership Act as a primary day-to-day contact for designated clients. Lead operational performance across assigned accounts, ensuring service delivery meets agreed KPIs, SLAs, quality standards, and customer outcomes. Monitor performance trends and proactively identify risks, issues, and improvement opportunities. Coordinate operational resources to ensure client requirements are delivered efficiently and effectively. Drive continuous improvement initiatives to enhance service quality, productivity, and customer experience. Support implementation of new processes, systems, and client-specific requirements. Manage escalations and ensure prompt resolution of operational issues. Proactively manage portfolio lifecycles along with building and maintaining strong working relationships with client stakeholders. Support and attend client governance meetings, ..... full job details .....