Client Retention Executive

We are working with a well-established IVA practitioner based in Stockport who is looking to appoint a Client Retention Executive. This is a fantastic opportunity to join a supportive, professional team where you will play a key role in ensuring clients remain engaged and committed to their financial arrangements.The RoleAs a Client Retention Executive, you will act as the bridge between the business and its clients, ensuring that payment commitments are met and long-term relationships are maintained. This position blends elements of credit control with customer care, requiring excellent communication skills and a proactive approach.ResponsibilitiesProactively monitor and manage client accounts to ensure payments are received in line with IVA agreements.Contact clients who have missed or are at risk of missing payments, offering solutions and support.Build rapport and trust with clients, handling sensitive conversations with empathy and professionalism.Collaborate with internal teams to resolve issues promptly and maintain accurate records.Support overall retention strategies to reduce defaults and maximise positive client outcomes.About YouPrevious experience in credit control, collections, or financial services is desirable.Excellent communication and negotiation skills, with the ability to remain calm under pressure.Strong attention to detail and organisational skills.Empathetic and supportive approach, particularly when dealing with clients in financial ..... full job details .....