https://jobs.co.uk/job/client-relationship-specialist-the-portfolio-group--faa3c168-b1d2-490b-90bf-1ba47b157899 RSS feed for Client Relationship Specialist at The Portfolio Group. en-gb Mon, 29 Jun 2026 20:02:26 GMT https://jobs.co.uk/job/client-relationship-specialist-the-portfolio-group--faa3c168-b1d2-490b-90bf-1ba47b157899 https://jobs.co.uk/job/client-relationship-specialist-the-portfolio-group--faa3c168-b1d2-490b-90bf-1ba47b157899 Sun, 28 Jun 2026 23:00:00 GMT Location: Hinckley | Salary: £26000 - £27000/annum | Type: Permanent | Are you passionate about delivering exceptional customer service and turning challenging conversations into positive outcomes? We''re looking for a confident and customer-focused Client Relationship Specialist to join a fast-paced, supportive team. If you thrive on building relationships, solving problems and achieving targets, this could be the perfect opportunity for you. In this role, you''ll be the first point of contact for clients who are considering changing or cancelling their service agreement. Your ability to understand their needs, resolve concerns and provide outstanding solutions will play a key role in maintaining long-term client relationships. What You''ll Be Doing Managing inbound calls from clients looking to review or cancel their service agreement. Building rapport and identifying the best solutions to retain clients. Investigating client concerns by working closely with internal departments. Providing timely, professional and customer-focused resolutions. Handling complaints in line with company procedures. Updating and maintaining accurate records across multiple systems. Delivering an exceptional customer experience on every interaction. Work... Permanent