Client Relationship Specialist

Are you passionate about delivering exceptional customer service and turning challenging conversations into positive outcomes?We''re looking for a confident and customer-focused Client Relationship Specialist to join a fast-paced, supportive team. If you thrive on building relationships, solving problems and achieving targets, this could be the perfect opportunity for you.In this role, you''ll be the first point of contact for clients who are considering changing or cancelling their service agreement. Your ability to understand their needs, resolve concerns and provide outstanding solutions will play a key role in maintaining long-term client relationships. What You''ll Be DoingManaging inbound calls from clients looking to review or cancel their service agreement.Building rapport and identifying the best solutions to retain clients.Investigating client concerns by working closely with internal departments.Providing timely, professional and customer-focused resolutions.Handling complaints in line with company procedures.Updating and maintaining accurate records across multiple systems.Delivering an exceptional customer experience on every interaction.Working towards individual and team retention targets. What We''re Looking ForPrevious experience in customer service, client retention, account management or a similar customer-focused role.A confident communicator with excellent listening and negotiation skills.Someone who enjoys working towards targets and celebrating success. ..... full job details .....