Client Relationship Specialist

Good at turning unhappy clients into happy ones? This could be right up your street.I''m working with an established business services organisation looking for a Client Relationship Specialist to join their team in Hinckley.This is a role for someone who enjoys people, knows how to handle a difficult conversation and can turn a negative experience into a positive one.You''ll be the go-to person for business clients who are unhappy, looking to cancel or wanting to renegotiate their agreements. Your job is to understand what''s gone wrong, take ownership and find a solution that gives them a reason to stay.No robotic scripts or ticking boxes here. It''s about having proper conversations, building trust and finding the right outcome for the client and the business. What will you be doing?Acting as the main point of contact for clients looking to cancel or renegotiate their agreements.Getting to the bottom of client concerns and finding practical ways to retain their business.Handling challenging conversations professionally, confidently and with a personal touch.Working with internal teams to investigate complaints and get issues resolved quickly.Taking ownership of cases from start to finish, keeping clients informed along the way.Helping clients understand the value of the service they receive and why staying makes sense.Working towards retention targets while maintaining a high standard of customer service. What am I looking for?I''m keen to speak with people who are ..... full job details .....