Client Relationship Manager

Role: Client relationship Manager Location: Sheffield, UK Salary: £30,000 to £35,000pa Job Type: Full Time, Office Based About the Role We are excited to be working with a leading technology company in the recruitment of 2 Software Account Managers who will be responsible for all aspects of the client journey. From the initial onboarding process working alongside project managers to growing the accounts and making sure the software is used to its full functionality. At the heart of the role is the desire to foster and enhance long term relationships by delivering top level customer service- whether that''s delivering projects, offering training or just being on hand for the day to day queries. The Account Management Team works collaboratively across the business, bridging the gap between all internal departments and Clients in order for the company to become trusted partners of all platform users. Key Responsibilities Handle day to day relationships with clients in a proactive manner to ensure they are maximising software functionality and making them aware of the full product suite Have meaningful communication with clients in order to develop an in-depth knowledge of their business Be a key point of contact by supporting clients via telephone, video calls and webchats Liaising with Project Managers, Developers, Product Owners and Testers in order to enhance the client experience with development requests Deliver client training where required Handling any ..... full job details .....