Client Relationship Manager

Key Responsibilities

• Create high level client relationships with all levels of management across all business areas.
• Manage the strategic relationship with all partners, including technology providers, internal departments and vendors
• Responsible for engaging with key stakeholders to map out processes and demand and proactively design, plan and implement appropriate solutions.
• Interface with key stakeholders and facilitate communication channels between hiring managers and the delivery teams.
• Responsible for any team management including performance, development, training, career conversations, setting and reviewing team objectives, ensure effective knowledge sharing and skills transfer amongst the team
• You will be responsible for developing an extremely motivated team-working environment by engendering team spirit. Leading the team setting examples in terms of effort, ability, company policy, ethics and behaviour standards
• Responsible for resolving complex issues, considering longer term view and applying conceptual thinking. Effectively negotiate potential issues or areas of conflict, facilitating a ''win-win'' situation.
• Responsible for achieving and meeting SLA''s and KPI''s as agreed with client through effective management of team and issue resolution

Experience, Behaviors and Competencies

• Proven experience of managing a team through effective coaching, people management and leadership
• Detailed knowledge of the relevant workforce solutions that are provided to the client and a proven track record in delivering these
• Experience managing senior stakeholders through various communication methods
• Ability to negotiate with and influence key decision makers
• Ability to create and drive effective and innovative sourcing channels with a pro-active approach to identify and attract key talent
• Ability to understand, analyse, and interpret business requirements and information i.e. demand plans, attraction channels, market insights
• Target driven and results focused
• Experience of managing complex situations through to resolution
• Must be able to liaise at a high level and be positive, decisive, driven and forward thinking
• Understand the recruiting SLA''s and KPIs and experience in driving a team to achieve.
• Highly self-motivated and able to self-manage

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