Client Relationship Manager

Remote - Commutable distance into LondonWorking in partnership with the National Relationship Director, the

Client Relationship Manager

will focus on providing the highest strategic level relationship for one of our commercial real estate and investment clients.The

Client Relationship Manager

will play a pivotal role in driving strategic performance through on-site support and collaboration with contract and operations staff. This role requires a hands-on approach, combining in-field presence with in-depth business analysis to develop and implement tailored operating strategies for each site across the portfolio.As

Client Relationship Manager, you will be responsible for:Being an escalation point of contact for senior members of allocated contracts developing and maintaining relationships at senior level.Delivering in line with contract framework agreement and ensuring we achieve all goals as agreed and outlined within the contract and tender submission.Overall accountability of budgets/finance delivery including the requirement to complete annual budget reviews with all relevant stakeholdersEnsuring consistency of high Service Delivery and high QA/KPI scores, across the entire portfolio of all allocated locations.Ensure alignment between client objectives and Churchill''s operational delivery, ESG commitments, and commercial performance.Undertaking site visits as required to assess standards and quality audit scores.Ensuring that all regional teams are adhering to client-specific requirements aside of KPIs.As

Client Relationship Manager, you will have:Previous senior management experience within a prestigious

FM, Sales or B2B environment .Exceptional ability to create relationships and communicate at all levels including Director and MD level, whilst not letting this compromise ability to make and take necessary action.Proactive, ability to identify possible drops in service at early stages, to eliminate major dips in service occurring.Commercial analysis and resolution proposing capabilityAbility to multi-task and work in a pressurised environment, able to use time proactively to ensure that potential problems do not surfaceProven track record of performance growth within a previous role.A driving licence is required.What we offer youWe believe in rewarding talent and creating a workplace where everyone feels valued. Here''s what you''ll get:Employee Ownership - You are part of our success!33 days holiday (including bank holidays)Company sick payMaternity and paternity leave support24/7 GP access, plus mental health, wellness, financial, and legal supportTwo paid volunteering days per year - Give back to a cause that matters to youExclusive perks and discounts - More than 250 deals availableOngoing training and development - From apprenticeships to leadership programsWellbeing, Diversity and Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the wayRecognition and rewards - Celebrating our shining stars all year roundOur Commitment to InclusionWe are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.Reasonable adjustmentsPlease let us know if there are any adjustments, we can make to support you during our recruitment process. We''re happy to help...Please note: Security clearance (DBS) is required for this role.

Keywords:

Client Relationship ManagerSalesB2B ..... full job details .....