Client Relationship Manager Assistant

Client Relationship Manager AssistantIn this role you will work closely with the National Client Relationship Managers (CRM) to help build and maintain strong relationships with our clients to ensure satisfaction, retention, and loyalty, ultimately contributing to business success. You will help understand client needs, provide support, and address concerns, acting as the first point of contact on behalf of the Client Relationship Manager. The CRM Assistant will also collaborate proactively with a range of internal stakeholders to manage activities and outcomes to achieve stakeholder objectives.This role can be based in any of our city centre locations with a hybrid workstyle.What does the role entail?Support proactive and successful leadership to a portfolio of admin-only clients.Manage the day-to-day client management activities and interactions, on behalf of the CRM.Communicate and collaborate effectively with colleagues and stakeholders at varying levels.Use a range of communication mediums to meet internal and external needs.Support new client propositions and existing client improvement opportunities.Support transformation, installation and solutions implementation.Produce a variety of reports and presentations across a range of pensions administration and technology services and outcomes.Coordinate CRM events and activities, including appointments, minutes, actions and reporting.Carry out client billing activities, including invoicing, work-in-progress and credit ..... full job details .....