Client Relationship Director

We are representing a leading automotive fleet management company seeking a highly experienced Client Relationship Director to join their team in West London. This is a strategic leadership role, offering the opportunity to significantly influence client account management and drive business growth within a dynamic environment. The successful Client Relationship Director will be responsible for maintaining and expanding key client relationships, ensuring service excellence, and leading a team dedicated to client success.

Benefits of this Client Relationship Director role:

• Up to -95,000 basic salary, with a bonus structure of 20% of the basic salary performance-related
• Company car benefit with flexible options including lease, rental or cash allowance
• Generous holiday entitlement starting at 25 days, rising to 32 days based on service
• Up to 4% pension contributions matched by the company
• Access to private medical care, life assurance, income protection, and additional benefits after probation
• Clear career development pathways and annual salary reviews

Duties as a Client Relationship Director:

• Lead and develop the client management team to ensure high performance and customer focus
• Cultivate and strengthen long-term relationships with strategic clients, prioritising client satisfaction and retention
• Develop and execute strategic plans for account growth and service delivery improvements
• Oversee contract mobilisation and manage existing accounts within the fleet management sector
• Conduct regular reviews to identify new service opportunities, contract extensions, and improvements
• Monitor management information to support informed decision-making and service enhancements
• Collaborate across departments to resolve service issues and enhance overall client experience
• Support business development activities, including tendering and transition management

Requirements:

• Extensive experience leading client management functions within a complex B2B environment
• Proven success in managing senior and executive-level relationships
• Strong commercial acumen with excellent negotiation skills and stakeholder engagement
• Demonstrable track record of contract retention, renewals, and contributing to business growth
• Leadership experience, including coaching, mentoring, and performance management
• Analytical mindset with the ability to interpret data, identify trends, and implement improvements
• Resilience under pressure to handle complex priorities confidently
• Proficient in Microsoft Office and familiar with client management systems and reporting tools

If you are eager to take on a challenging and rewarding role as a Client Relationship Director, we invite you to find out more today.

Contact Ben Loft, Automotive Recruitment Specialist at Perfect Placement covering West London, today to discover more about this fantastic-Client Relationship Director opportunity.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.

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