Client Relations Manager / Sales Administrator

Job Title: Client Relations Manager / Sales AdministratorLocation: Pencoed, BridgendSalary: 27,500 per annumJob Type: Permanent, Full timeAbout us:Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small and medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.About the role:As part of our growth plans, we''re seeking an experienced customer relations individual that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do.Job Responsibilities: Be the primary point of contact and build long-term relationships with customersDevelop a trusted relationship with key accountsComplete Regular account reviews Upsell and cross sell products and services into existing customersDeal with sales orders for existing clients Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base Resign customer contractsIncrease profitability across the customer base Ensure customer retention - meeting minimum renewal objectives Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basisResponsible for working with the Sales team to onboard and integrate new clients and developing existing client ..... full job details .....