Client Relations Administrator

Role: Client Relations AdministratorLocation: NorthamptonMonday - Friday Full-time, Office based Salary: £26,000 - £28,000 per annum (depending on experience) An exciting opportunity has arisen for a professional and customer-focused Client Relations Executive to join a well-established and growing business based in Northampton.As the first point of contact for customers, you will play a key role in delivering an outstanding client experience by handling telephone and webchat enquiries, qualifying leads, and directing customers to the appropriate sales team members. Alongside customer interaction, you''ll support quality monitoring, compliance processes, customer reviews, and a variety of operational and administrative tasks.This is an excellent opportunity for someone with strong customer service or administration experience looking to build a long-term career within financial services. Full training will be provided, with genuine opportunities for progression into a regulated sales support role for candidates looking to develop further. Duties of a Client Relations Executive: Answer incoming telephone and webchat enquiries, qualifying and directing customers to the appropriate Sales Team member.Provide exceptional customer service and maintain a professional, engaging telephone manner.Keep the Customer Records Management system up to date with accurate client information and call summaries.Carry out quality monitoring of sales calls and provide constructive feedback to ..... full job details .....