Client Partner

OverviewGiven our incredible growth, we are looking for a highly motivated Client Partner to join our team. As a Client Partner at Smartly, you will put your consultative instincts to use, and fuel your drive for accelerating existing business growth. Leading key Strategic Accounts and performance advertisers to offer innovative solutions as a pioneer of the digital marketing industry. You will build and maintain trust-based customer relationships with large advertisers while understanding consumer needs and delivering value-based solutions to them. As we have seen, it matters how online platforms reach consumers and deliver the right experience for both new and familiar brands.

We are highly passionate about the idea of putting Customers First. Quite simply, the more you focus on helping your customers succeed, the more successful you will be! You will become a “trusted advisor” and build positive outcomes that benefit both Smartly and our clients.

Responsibilities

Establish relationships with senior stakeholders and across all relevant parts of customer organization

Align on and influence strategic objectives and plans to achieve account expansion and increased adoption

Plan together with customer decision makers, platform and other partners

Help customers organization drive alignment, progress, identify bottlenecks and remove overlapping efforts by engaging with various teams and partners

Together with CSM, be responsible for the account plan and plans for key customer initiatives

Coordinate execution on a high level by setting clear goals and priorities, ensuring global alignment and knowledge transfer, and making sure key relationships are owned by the best people

Create multiple feedback and critical issue channels within the account to ensure steady progress and flow of feedback

Ensure product roadmap alignment and product team interaction with customers

Form relationships and align objectives with the customer partners (ad agency, creative or data partners etc.)

Own revenue forecasting and target setting for the customer

Own pipeline and opportunity management in Salesforce

Have a hunger to close opportunities, make progress quickly with strategic account planning and be incentivized by commercial success

Qualifications

Have 5+ years of experience in ad-tech/mar-tech industries with a proven record of growing strategic accounts; experience with Facebook, Pinterest, Snap, and other Social Media Platforms is seen as an advantage

Are naturally inclined to lead, organize, and run a key account team

Are driven by sales, account expansion, and helping your partners achieve their business targets and marketing goals

Have excellent communication skills and the ability to create connections and engage confidently with a variety of audiences, including C-level decision-makers

Have a strong desire to learn about the product in order to effectively sell up to the C-suite or down to end-users as needed

Ability to collaborate closely with internal cross-functional teams (product, marketing, engineering, customer success, etc.) and a proven record of meeting and exceeding quota

About SmartlySmartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best. Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity and Inclusion approach is at the heart of it.

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