Client Manager

TransUnion''s Job Applicant Privacy Notice What We''ll Bring:We Are TransUnion:TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.What You''ll Bring:We''re looking for a Client Manager to join our growing team. Day to Day You''ll Be:The Client Manager is responsible for delivering high quality account management for their portfolio of clients, as the key interface between the Client and the internal business units within TU.This role assists customers in getting their desired outcomes when using TransUnion''s products and solutions. The client experience function is responsible for delivering the following outcomes.Responsible for improving user onboarding time and experience.Facilitating product adoption through established relationships.Increase customer retention through relationship focused client management.Increase customer satisfaction through product adoption and post adoption support.Essential Skills and Experience:Requires a strong background in credit reporting or related industry, typically with 3 or more years'' in-depth experience.Experience with Salesforce to use and analyse data points in the aid of crafting customer success journeys. General level of product knowledge within the credit consumer life cycle. ..... full job details .....