Client Liaison Officer

Client Liaison Executive (CLE)Location: Office-based, NorwichWorking Hours: Monday to Friday, Full-TimeReporting to: Management TeamOverviewWe are recruiting a Client Liaison Executive (CLE) to join our growing team. This is a newly created role to support the next phase of development within the business, following the progression of an existing team member into a managerial position.The CLE will act as a key point of contact between clients, listers, and online portals, responding to enquiries and ensuring a smooth, positive client experience from the first point of contact onward.This role will start office-based and will develop to include face-to-face client meetings, with the potential to support video content and in-person engagement as the role evolves.Key ResponsibilitiesManaging incoming enquiries from online portals and responding promptly by phoneActing as the main interface between listers and the portal, ensuring information is accurately passed onMaking outbound and inbound calls to prospective clientsBuilding rapport quickly, asking the right questions, and understanding client needsProviding a friendly, conversational and professional first impression of the businessSupporting listers by qualifying enquiries (this is not a listing role)Maintaining clear and accurate records from client interactionsAbout YouConfident, friendly and engaging telephone mannerStrong communication skills with the ability to build relationships naturallyChatty, bubbly personality ..... full job details .....