Client Experience Representative

Client Experience RepresentativeFor That One Person Who Knows How to Put Clients First - and Keep Them Coming BackSalary: £25,000 - £28,000 starting (with rapid-growth runway)Location: Bradford / Hybrid / FlexibleType: Full-time, PermanentReports to: Director (Founder/CEO)Start Date: ASAPWe''re looking for a Client Experience Representative who doesn''t just "look after clients" but understands that a great experience drives repeat business, referrals, and revenue growth.If you''re the type of person who stays calm under pressure, never lets details slip, and builds trust step by step - while also spotting the right time to guide clients into their next purchase - this role could be your perfect fit.To be clear This isn''t just a service role. It''s a revenue-driving position.You''re here to strengthen client loyalty, increase sales, and create the kind of steady, lasting relationships that fuel business growth.Your MissionClient Communication - be the consistent, dependable point of contact for new and existing clients across phone, email, and in person.Onboarding and Support - guide clients smoothly into our services, setting the tone for a long-term relationship.Retention and Revenue - keep clients engaged, follow up at the right time, and identify upsell/cross-sell opportunities naturally.Sales Involvement - support the sales process by warming up leads, handling enquiries, and helping convert conversations into contracts.Feedback and Insight - gather client feedback, ..... full job details .....