https://jobs.co.uk/job/client-experience-manager-shillito-group--188221a4-0537-42bf-bbdb-b2e11088ce82 RSS feed for Client Experience Manager at Shillito Group. en-gb Thu, 23 Apr 2026 17:54:51 GMT https://jobs.co.uk/job/client-experience-manager-shillito-group--188221a4-0537-42bf-bbdb-b2e11088ce82 https://jobs.co.uk/job/client-experience-manager-shillito-group--188221a4-0537-42bf-bbdb-b2e11088ce82 Thu, 16 Apr 2026 23:00:00 GMT Location: Leeds | Salary: £45000 - £50000/annum | Type: Permanent | Client Experience Manager The Role This is a newly created role. There isn''t a fixed blueprint, but there is a clear objective. Improve clients experience, end to end. You will work closely with senior leadership to identify where client journeys fall short, challenge existing processes, and drive improvements that lead to better outcomes. This role sits across operations, change, and client experience. It requires someone who can bring those elements together. What You''ll Be Doing Review and improve end to end client journeys Identify gaps, risks, and friction points using data, feedback, and MI Drive improvements aligned to Consumer Duty and client outcomes Act as the voice of the client across projects and operations Support testing of communications, processes, and accessibility Work across teams to implement and embed change What We''re Looking For You do not need to have done this exact role before. But you will have experience across some of the following: Client experience, client services, or customer journey improvement Regulated financial services such as wealth or investment, as well as identify vulnerable clients FCA framew... Permanent