Client Experience Manager

Client Experience ManagerOur client is a fast-growing, privately-owned SaaS business operating in the B2B data and business intelligence space. They''re looking for a friendly, ambitious candidate to work closely with their largest and highest-value enterprise clients across 20+ industries - helping them get maximum value from a market-leading platform.You''ll join a close-knit team across two offices and go through extensive training from day one.The CompanyOur client provides a powerful data platform used by organisations to discover, track and understand businesses across the economy. Their customer base spans financial institutions, professional services firms, universities, and government bodies - all using the platform to make better, faster, informed decisions.The RoleAs Senior Client Experience Manager, you''ll be central to retaining and delighting the company''s largest accounts. Through tailored training sessions and proactive relationship management, you''ll ensure enterprise clients continue to see value year on year, while identifying upsell and cross-sell opportunities for the Account Management team.Responsibilities include:Client engagement - Building strong relationships and helping clients navigate the platformTraining delivery - Running tailored onboarding and training sessions suited to each client''s specific use caseOrganisation and process - Juggling multiple accounts and contributing to process improvementCommercial awareness - Spotting upsell and ..... full job details .....