Client Executive

Purpose of the Role: To provide support to the Client Manager/Senior Client Manager and Commercial Director, in delivering innovative funding solutions and outstanding customer service to clients operating on factoring.Key Responsibilities:Main tasksTo be 1st point of contact for clients on any operational query ensuring feedback from clients remain positive at all times.To liaise across offices and operational teams on a regular basis.To identify, check and clear all soundings within a timely manner.Process client payments.Any system training for the clients is to be carried out within 24 hours of pay out.Complete security reviews within one month of the due date.Review the Ideal dashboard weekly and correspond with the clients in regard to any reconciliation variances that are identified, with any concerning or persistent variances being communicated back to the CM or SM.Ideal contra matching to be reviewed quarterly to ensure the system is matching the correct debtors/creditors.Diarise all ongoing conditions set by the CM at take on, ensuring they are reflected on risk factor and update risk factor where required, this must be at least monthly.Log all management accounts and year end accounts into risk factor, chase MI monthly - ensure all financial information is scanned onto the client file.Input DandB searches for top 5 debtors on Ideal clients, to be updated annually. Assist with client overpayments during SM/CM absence.Complete facility transfer instructions for ..... full job details .....