Client Engagement Team Leader

Are you enthusiastic about promoting compliance and operational excellence? Join a dynamic Client Take-On team where you''ll have a significant impact on client on-boarding processes for regulated businesses.

In this role, you will be instrumental in fostering a culture of compliance and ensuring operational excellence by managing client on-boarding and related client due diligence (CDD) activities.

You''ll engage with a diverse range of clients and receive professional development support, helping you grow alongside the business and reach your full potential!

About the Role

• Lead the regulated business client take-on team.
• Manage client due diligence (CDD) inquiries and escalations across multiple jurisdictions, including Jersey, Guernsey, the UK, and Cayman.
• Provide robust CDD support, navigating complex business processes and jurisdictional requirements.
• Ensure compliance with financial crime regulations and financial services business standards.
• Uphold data protection and confidentiality in line with company policies.
• Act as the primary point of contact for the Cayman team and handle business escalations related to CDD inquiries, including recommending process improvements.
• Support the manager by covering absences and proactively enhancing operational processes and data integrity within client systems related to client risk assessment and CDD.
• Collaborate closely with team members and other departments to develop and maintain effective communication and timely client take-on interactions.
• Work across the business to ensure seamless client on-boarding experiences with a focus on effective communication throughout the process.

About You

• Extensive experience in CDD/client on-boarding within a regulated or supervised Financial Services Business licensed in Jersey, Guernsey, Cayman, UK, HK, or the BVI.
• Strong understanding of corporate, fiduciary, and/or funds services in international financial centre jurisdictions, including complex structures.
• Proficient in AML regulations relating to client risk assessment and CDD for various legal entity types in regulated fiduciary, funds, and/or corporate services.
• Ability to quickly learn and fully understand multiple complex procedures across different jurisdictional regulatory requirements.
• Exceptional organisational, analytical, and time management skills with the ability to multitask effectively.
• Proven ability to manage internal and external stakeholder expectations professionally.
• Excellent verbal and written communication skills.