Client Delivery Analyst

Job Title: Client Delivery AnalystLocation: London, EC4R 1APSalary: 30,000 - 38,000 per annum + up to 10% annual performance bonusThe Procurement Group helps UK businesses reduce overheads and improve profitability. We are a lean, specialist consultancy building a more scalable, system-driven business-and we are looking for a Client Delivery Analyst to help run the operational engine behind our client delivery.This is a hands-on operational role. Analytical thinking, strong Excel skills and accuracy are essential, but the role is about personally delivering client work rather than producing reports or analysis for others to action.You will work directly with clients and suppliers, produce commercially important documentation, keep invoicing and commission current, and take responsibility for ensuring work is completed properly.You will report to Jason in Operations. Simon Unger, Founder and CEO, is the ultimate stakeholder. Escalation is through Jason and then Simon.What you''ll do:Run our Straight Through Process (STP) from onboarding through contract recording, invoicing and client progress stages. This is an Excel-heavy role, and accuracy in numerical work is essential.Be a first point of contact for clients and suppliers through Zoho Desk, email and telephone.Investigate issues, develop sensible options and progress actions to resolution.Prepare savings schedules, quotation documents and invoice templates in Excel to a finance-grade standard.Issue Letters of Authority, ..... full job details .....