Client Contact Senior Consultant - Compliance role - hybrid working

Client Contact Senior ConsultantLocation: Swindon (Hybrid - 3 days in office, 2 days from home)Salary: Up to £41,000 + bonus + excellent benefitsThe OpportunityWe''re looking for a Client Contact Senior Consultant to play a pivotal role in ensuring high-quality adviser interactions, strong customer outcomes, and full adherence to FCA principles.This is a highly visible role where you''ll collaborate with internal teams and third-party providers, taking ownership of monitoring performance, identifying risks, and driving continuous improvement across customer contact activity.This opportunity is ideal for someone currently working as a Business Assessor, Complaints Handler, Quality Assessor, or similar within financial services.Key ResponsibilitiesSupport delivery of the Client Contact Programme, ensuring adherence to processes, standards, and guidelinesOversee third-party providers, ensuring performance meets agreed SLAs and quality standardsConduct adviser surveys to proactively identify risks and areas for improvementOwn and deliver supplier training, ensuring scripts are accurate and compliantAct as an escalation point for complex issues and provide clear reportingMonitor breaches and identify emerging trends and risksBuild strong stakeholder relationships to embed insights and drive improvementsWhat We''re Looking ForStrong financial services experience, ideally within wealth productsGood understanding of FCA regulation and customer outcome standardsLevel 4 Diploma (or ..... full job details .....