Client Case Representative Team Lead

Client Case Representative Team Lead Location: ManchesterJob Type: PermanentWork Setup: HybridWho We Are Vanguard is one of the world''s leading investment firms, dedicated to helping clients achieve lasting financial success. Established in 1975, its unique ownership structure-where funds own the company and investors own the funds-ensures all efforts are focused on client outcomes. Known for integrity, innovation, and low-cost investing, fosters an inclusive and collaborative culture that empowers employees to make a meaningful impact globally. What You''ll Do* Lead and grow a high-performing team, setting clear expectations and providing ongoing coaching and training to achieve exceptional, compliant client outcomes aligned with business goals* Serve as a player-manager and role model, promoting excellence in client service and operations through feedback, accountability, and a culture of continuous improvement* Deliver consistent, exceptional client service across all channels, guiding the resolution of complex issues while maintaining regulatory compliance, service standards, and operational excellence with a focus on client outcomes* Optimize operations and ensure compliance, maintaining adherence to processes, governance, and service standards while monitoring team performance and allocating resources to enhance productivity, quality, and first-contact resolution* Partner across teams and guide change, driving initiatives, promoting best practices, and ensuring ..... full job details .....