Client Care Coordinator

Would you like to be part of a young and vibrant charity that is dedicated to supporting people who have been bereaved by suicide? We''re looking for a Client Care Coordinator to be a key part of our team in delivering high-quality, client-centred support. You''ll be the first point of contact for many people in our community seeking support, helping them through their journey with us from initial application through to the conclusion of their counselling. We''re growing fast so we''re looking for someone with a hands-on approach and a can-do attitude! About the role As Client Care Coordinator you will: Handle email and SMS correspondence with clients relating to their counselling, with awareness of client needs and service policies. Answer the phone, responding with warmth and clarity to general or counselling queries, or directing calls to other members of the team as appropriate. Match clients with counsellors with the support of the Client Care Manager, and speak with clients over the phone to arrange sessions. Provide clients with all pre- and post-counselling information. Work closely with associate counsellors, supporting them to feel confident in their client work with us, and providing administrative assistance and contacting clients where needed. Support with onboarding new associate counsellors and ensuring systems are updated so they can begin client work. Monitor data relating to service activity on a weekly and monthly basis. Attend and ..... full job details .....