Client Care Assistant

Overview

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Client Care Assistant

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Vet Record Careers . We are delighted to invite applications from experienced candidates seeking to join as a Client Care Assistant at Hamilton Specialist Referrals. As a Client Care Assistant, you will be the first point of contact for our clients, providing them with a warm and professional welcome. You will play a vital role in ensuring the smooth operation of our practice, supporting both the veterinary team and our clients.You will be responsible for answering incoming telephone calls, ensuring any messages that are taken are clear and concise, and passed on to the relevant person in a timely manner. You will maintain clear and accurate patient records whilst ensuring the reception and waiting area is kept clean and tidy.

Working pattern

1 full-time position (average 40 hours per week), or2 part-time positions (average 20 hours per week each).

Schedule

Monday to Friday, with 8-hour weekend shifts (Saturday and Sunday) on a 1 in 4 rotation.Full-time hours are scheduled between 7:30 am and 8:00 pm, with varied shift patterns and a 30-minute unpaid break.Part-time hours are either 7:30 am - 11:30 am or 4:00 pm - 8:00 pm on weekdays.Time Off in Lieu (TOIL) is provided for weekend shifts.

What we''re looking for

Prior experience in customer service or reception desk rolesPreferred experience working in an animal care environmentStrong verbal and written communication skillsExcellent organisational skills with a keen attention to detail

Benefits

Competitive salary6.6 weeks annual leaveAdditional annual leave for your birthday added to your holiday allowanceEnhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy payCycle to work schemeEmployee wellbeing initiativesLearning and development opportunities via the IVC Evidensia AcademyPawsome Benefits – discounts and cashback with retailersPension schemeDiscounted staff pet care

Equal opportunity

IVC Evidensia is committed to Diversity, Equality, Inclusion and Belonging. We welcome candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

Job function

OtherIndustries – Veterinary

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