Client Care Advisor

Urgently seeking 2 x Customer Advisors My client urgently needs 2 Client Care Advisors to join their busy team. As a Client Care Advisor, you''ll be the first point of contact for their valued clients. You''ll guide them through the initial stages of their personal injury claims, ensuring a smooth onboarding and handover to the legal teams. This role requires empathy, efficiency, and excellent communication.Key ResponsibilitiesHandle inbound and outbound calls, including RTA onboarding callsInput and manage client data on our case management systemConduct conflict checks, MID searches, and submit claims to the MOJ portalLiaise with clients, witnesses, insurers, and internal teamsManage client documentation, rehabilitation forms, and ID verificationSupport fee earners with administrative tasksAssist in training new team members and contribute to team developmentWhat They''re Looking ForExceptional client care and telephone skillsExperience in legal, insurance, or professional services (transferable skills considered)Strong attention to detail and ability to multitaskTeam player with excellent interpersonal skillsComfortable working in a fast-paced environment If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us ..... full job details .....