Client Care Advisor - Friern Barnet

Client Care Advisor - Friern BarnetIf you enjoy providing great service and working in a team, we have just the opportunity for you here at Friern Barnet Vets for Pets!What your typical day will look likeYour focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.Your great client service during a client''s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.This role is full time working 40 hours a week including 1 in 3 Saturdays with a day off in lieu. Shifts will be 8 hours and vary between the following times:8:30am - 17:00pm10:00am - 18:30pm11:00am - 19:30pmThe attributes requiredYou are the friendly and welcoming face for the client and their pets when they arrive at the practice. You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.You are calm, attentive and always ..... full job details .....