Client Advisor - Insurance

Client Advisor - Insurance

Location: West Malling

Role type: Permanent / Full time

Salary: -40,000 - -45,000

New Appointments Group is delighted to be partnering with a well-established, highly regarded insurance brokerage in Kent that''s looking to grow its commercial team with an experienced Client Advisor.

In this role, you''ll work closely with senior colleagues, supporting SME clients across a broad range of sectors - from construction and financial lines to property owners and fleet, and everything in between. No two days are the same! You''ll handle mid-term adjustments, renewals, policy admin, invoicing, accounts queries, and liaise with both policyholders and insurers to resolve any cover-related questions. You''ll be a key point of contact throughout the client journey, helping ensure excellent service delivery and retention.

What''s in it for you?

• Full cross-class exposure with premiums ranging from -1,000 to -200,000
• Full end-to-end broking experience across SME clients
• Supportive team environment with structured training and career development
• Full backing to gain industry qualifications (Cert CII and beyond)
• Flexible working options once you''ve completed probation
• Competitive salary and a market-leading benefits package

What we''re looking for:

• A solid background in UK commercial insurance broking, ideally with SME clients
• Cert CII qualified or working towards
• Sound technical knowledge of commercial insurance and broking processes
• Confident working with Acturis and MS Office
• Strong admin and client service skills, with attention to detail
• Knowledge of FCA compliance rules and regulatory standards
• Excellent communication, organisational, and active listening skills
• Ability to manage workload, prioritise tasks, and work independently or as part of a team

This is a fantastic opportunity for an ambitious insurance professional who wants to build a long-term career with a forward-thinking brokerage that truly invests in its people.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

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If this role isn''t for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and x@nagrecruitment

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.