Client Adviser

Migrant Help have an exciting opportunity to recruit a Client Adviser to join our team!

Location: Glasgow and Paisley, Scotland (Hybrid)
Contract:  Fixed term until 31 March 2027 (with potential to be extended or made permanent)
Salary: £29,498 - Increasing to £33,590 following successful completion of a 6 months probation period

About us: 

Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

The Client Adviser role:

Part of the Trafficking and Exploitation Survivors Service (TESS) team, the Client Adviser is a dedicated and rewarding role at Migrant Help. You will work engagingly with our diverse client group, most of whom will be entering the service having recently been through trauma. You will provide seamless professional support to service users, including providing advice, guidance and assistance with the completion of any relevant support applications.

Key responsibilities of our Client Adviser:

• Providing support to a caseload of survivors of human trafficking (known as clients), in line with the service’s Quality Management Framework, ensuring high-quality, survivor-centred support at all times
• Managing a complex case load, offering appropriate and bespoke individual support to service users including the arrangement of provision of necessities such as accommodation, food, clothing and toiletries. Also arranging meaningful holistic activities, which may include social events, language classes, orientation briefings, etc
• Arranging the process of supporting service users to return to their country of origin, where appropriate, as well as arranging the preparation of appropriate documentation with the Home Office/Embassies, as appropriate
• Ensuring compliance with all applicable regulatory requirements, policies and procedures to provide with correct processing of National Referral Mechanism (NRM) referrals to all who require this service
• Referring clients to health and specialist agencies as necessary
• Supporting the process of clients being able to obtain employment and affordable housing, where appropriate
• Collecting data and record efficiently as required

The experience and skills you need to become our Client Adviser:

• Experience of working in a Social Care setting and working with clients who present with complex needs, including mental health and substance misuse
• Demonstratable experience of working face to face with members of the public
• Demonstrable administrative and organisational skills Excellent computer skills, competent in the use of MS Office applications and specifically the ability to use Microsoft Excel to a good standard
• Proven ability to prioritise and work on your own initiative whilst respecting boundaries

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:  

This post is subject to a Protecting Vulnerable Groups (PVG) check therefore applicants must:

• Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.)
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

These are some of the benefits we offer:

• Our working week is 35 hours per week offering flexibility and work life balance
• Enhanced family friendly provisions
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Wellbeing support.
• Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.

Closing Date:16th October 2025

If you are interested in becoming our new Client Adviser, please click 'APPLY' today. We look forward to hearing from you!

As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence.

Migrant Help is proud to be an equal opportunities employer.