Client Account Manager

Client Account Manager – Coventry (On-site / Hybrid)
Salary: £30–35k (DOE)
Holiday: 30 days
Type: Full-time, permanent

We are working with a well-established and forward-thinking accountancy practice based in Coventry, supporting a diverse client base including SMEs and international businesses. The firm operates within a fully digital, cloud-based environment and places a strong emphasis on quality, communication, and collaborative working.

Our client is seeking an experienced Client Account Manager to join their growing team. This is a hands-on position offering responsibility for managing a portfolio of clients while working closely with both junior staff and senior leadership.

Role Overview

• Manage a portfolio of clients (limited companies and sole traders, including dentists)
• Act as the main day-to-day point of contact for clients
• Work within a pod structure (4–5 people), reporting to a senior manager
• Review and oversee bookkeeping work
• Prepare VAT returns, statutory accounts, and tax returns
• Assist with and prepare management accounts and financial reporting
• Ensure all client deadlines are met and work is delivered to a high standard
• Liaise with internal team members to manage workflow and resolve queries
• Support and develop junior members of the team
• Contribute to tax planning and advisory work where appropriate

Systems

• Xero (regular, hands-on use required)
• Dext
• Accounts preparation software
• Fully cloud-based / paperless environment
• TaxCalc

Candidate Requirements

• Approximately 5 years’ experience within an accountancy practice
• ACA / ACCA qualified, part-qualified, or QBE
• Confident, day-to-day user of Xero (not just exposure)
• Strong experience with cloud-based accounting tools
• Excellent written and verbal English (essential for client communication)
• Ability to review work, provide guidance, and support junior staff
• Highly organised with the ability to manage multiple deadlines

Key Behaviours

• Takes ownership of work and sees tasks through to completion
• Open to feedback and direction
• Communicates clearly with both clients and colleagues
• Comfortable working in a fully digital environment