Client Account Manager

Client Account Manager£38,000 + BonusWorkplace pension schemeGym membershipRegular team events and a collaborative company culturePhone / Laptop providedBased in Chessington28 days annual leave (including bank holidays)Role OverviewThe client Success Lead is responsible for owning the end-to-end client experience within the business, with a primary focus on retention, growth, and satisfaction.You will manage client relationships, identify opportunities to improve performance and revenue, and ensure creators receive consistent, high-quality support.Working closely with internal teams, you will act as the voice of clients and play a key role in improving engagement, reducing churn, and driving long-term value.Key ResponsibilitiesManage a portfolio of clients, acting as their primary point of contact and building strong, long-term relationshipsLead structured onboarding and offboarding processes, ensuring smooth transitionsConduct regular check-ins with clients to review performance, goals, challenges, and growth opportunitiesAct as the internal voice of clients, ensuring feedback and needs are communicated across relevant teamsOwn account retention and proactively identify churn risks before they escalateDevelop and implement retention strategies to improve engagement and lifetime valueDesign structured recovery plans for disengaged or dissatisfied accountsAnalyse churn drivers and provide insights and recommendations to leadershipIdentify and execute opportunities to grow ..... full job details .....