Client Account Handler

Key Responsibilities:

• Provide the highest level of proactive account management support to our clients while ensuring that we keep income attrition/loss on existing accounts.
• Cross-selling and up selling services to existing partner accounts
• Work with and support the Director and Head of Business Development generate income from new opportunities
• Negotiate ongoing contract partnerships with accounts that have been allocated to the position
• Ensure that we maintain-income margins at agreed levels
• Lead on allocated client-account activities - launching new reporting services, issuing rewards, guiding on use of IP, supporting clients to optimise service performance, and briefing and working on marketing campaign implementation team.-
• Support Directors with monthly income forecasting.

Requirements:

• End- to-end Account Management Experience.-
• Account management experience of working with internal marketing and communications professionals to deliver for clients.
• Negotiating contract renewals, undertaking pricing for commercial services, identifying opportunities for service upsell, and writing proposals.
• Excellent customer service and stakeholder management skills-
• Ability to present information and data to clients-
• Experience of utilising a CRM-

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