Clerical Officer

Clerical Officer (Band 2) Location: Belfast Salary: £13.05 per hour Hours: Full-Time (37 hours per week) Working Pattern: Monday - Friday Duration: Temporary Application Deadline: by 5pm on Mon 15th June. About the Role We are currently recruiting for a Clerical Officer (Band 2) to join a busy public sector housing administration team. This role is based within the Housing Centre and supports the Belfast Regional Management Team and Belfast Housing Solutions in delivering key administrative and customer service functions. The successful candidate will be responsible for providing accurate, timely and high-quality administrative support, working across telephony systems, inbox management, and customer correspondence within a fast-paced environment. Key Responsibilities Use telephony systems to answer and manage incoming calls Monitor and manage main inboxes Draft written responses to customer letters and complaints on behalf of the Business Area Manager Use triage systems to allocate and manage work requests Record all outcomes ensuring they are proportionate, legal, auditable and necessary Make outbound calls to customers to gather information for assessments Set up and maintain databases using initiative where required Provide cover arrangements within the office as required Undertake other relevant administrative duties as needed Essential Criteria IT proficiency (beginner level) Less than 1 year of relevant experience Ability ..... full job details .....