Cleaning Services Manager

Cleaning Services Manager

Full-Time | Permanent | Up to 10% Annual Bonus | Onsite Accommodation

We're looking for a Cleaning Services Manager at Haven Berwick. You'll lead the team that keeps our accommodations spotless and our guests happy.

You'll be hands-on, leading a busy cleaning team to deliver high standards across the park. Your job is to motivate your team, keep standards high, and make sure everything runs smoothly. You'll manage budgets, coach your team to grow, and tackle any issues that come up. Safety and compliance are part of the day-to-day, and you'll always be looking for ways to improve how we work.

Key Responsibilities:

• Lead and motivate your team to hit targets and deliver great service
• Make sure guests have a brilliant experience from the moment they arrive
• Manage performance with regular feedback, coaching, and reviews
• Look after scheduling, budgets, and resources
• Keep everything safe, compliant, and up to standard
• Solve problems quickly and keep operations running
• Support your team's development through training and mentoring

Requirements:

• Experience as a Head Housekeeper, Cleaning Manager, or similar leadership role within hospitality or facilities
• Strong leadership and communication skills
• Great at problem-solving and customer service
• Solid understanding of health and safety
• Organised, with the ability to juggle priorities
• Experience managing budgets
• Flexible to work evenings, weekends, and holidays

What We Offer:

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Onsite accommodation, subject to availability and T&Cs
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!