Claims Support Handler

We’re looking for a detail-driven and adaptable Claims Support Handler to join our clients' specialist Latent Defect insurance team. This is a unique opportunity to work in a varied role that blends technical claims analysis with operational support, offering real variety throughout the year.

About the Role
This position follows a seasonal rhythm:

Winter Months (Technical Focus):

• Validate claims at first notification of loss
• Review policy wordings and assess claim validity
• Analyse technical reports, photos, and evidence
• Liaise with surveyors and insurers
• Identify inconsistencies and potential fraud

Summer Months (Support Focus):

• Maintain and update CRM systems (Zoho experience desirable)
• Assist with financial admin, including payment chasing
• Coordinate site inspections between surveyors and clients
• Provide key administrative support to the wider team

What We’re Looking For
Essential:

• Experience in a claims handling environment
• Strong ability to interpret complex policy wordings
• Confident using CRM systems (Zoho or similar)

Desirable:

• CII qualifications
• Construction industry knowledge
• A flexible, proactive mindset with strong attention to detail

What’s on Offer

• Competitive salary starting from £30,000+
• Private healthcare package
• Life insurance (5x salary)
• Free on-site parking
• The chance to develop within a specialist, niche area of insurance

If you’re looking for a role that offers variety, technical challenge, and long-term growth, we’d love to hear from you.

Apply now or get in touch to find out more.