Claims Specialist

Claims SpecialistBased in our Cheltenham office, you will manage structural warranty claims from beginning to end, applying your insurance claims handling experience to deliver a customer-first, empathetic service throughout the journey.Your customers will primarily be private homeowners, many of whom may be experiencing stress or uncertainty when making a claim on their new home. Drawing on your practical claims experience, you will play a crucial role in supporting potentially vulnerable customers, ensuring they feel listened to, treated fairly, and guided clearly through what can be a complex process. You may also occasionally work with managing agents representing multiple property owners.Unlike general perils claims (such as fire or flood), structural warranty claims are typically less urgent but more complex. This role is ideally suited to someone with existing claims handling experience who is comfortable managing detailed investigations, interpreting policy cover, and communicating outcomes clearly and confidently.You will be joining a collaborative, knowledgeable team that is passionate about delivering excellent customer outcomes, with ongoing guidance and support to help you further develop your technical claims expertise.Key ResponsibilitiesCustomer-Centric Claims ManagementManage all phases of the Latent Defect Insurance claim lifecycle, utilising your claims handling experience to drive fair, consistent, and customer-focused outcomes.Be the primary point of ..... full job details .....