Claims Progression Specialist

Claims Progression SpecialistSwindonInitial 6 months, with view to extendYour New RoleAs a Claims Progression Specialist, you''ll be responsible for managing customer cases from initial notification through to resolution, ensuring each case progresses efficiently while delivering an exceptional customer experience. Acting as the main point of contact throughout the process, you''ll liaise with customers, suppliers and internal teams to provide regular updates, resolve queries and minimise delays. You''ll manage multiple cases simultaneously, ensuring service level agreements are met, maintaining accurate records and using internal systems to monitor progress. This is a fast-paced role that requires excellent organisation, attention to detail and the ability to build strong relationships with a variety of stakeholders.Ensuring Your SuccessTo be successful in this role, you''ll have previous experience in a customer service, claims, case management or coordination environment where you''ve managed workloads and communicated effectively with customers and stakeholders. You''ll be highly organised, able to prioritise competing tasks and remain calm under pressure while delivering a first-class service. Strong communication skills, a proactive approach to problem-solving and confidence using multiple IT systems are essential. Experience working to service level agreements and handling customer complaints or escalations would be advantageous, as would proficiency in Microsoft ..... full job details .....