Claims Manager

Claims Manager - Bristol (Full Time)(Award-winning firm - Competitive Salary)Role OverviewA senior leadership opportunity within an award-winning organisation, overseeing a high-performing professional indemnity claims function. As Claims Manager, you will provide strategic direction, operational oversight and technical leadership across a team of Claims Handlers, Senior Handlers and Technical Specialists.You will play a pivotal role in shaping team capability, strengthening insurer relationships and ensuring the delivery of a market-leading delegated authority claims service. The position is based in Bristol.Key ResponsibilitiesStrategic team leadership - driving performance, capability and engagement across a multi-level claims team.Client relationship ownership - acting as a senior point of contact for insurer partners, ensuring a collaborative and solutions-focused approach.Operational excellence - ensuring consistent compliance with SLAs, KPIs and delegated authority frameworks.Technical governance - overseeing file quality, technical accuracy and adherence to best practice.Management information oversight - ensuring the integrity of MI and reporting across the account, including liaison with internal administration teams.Capability development - delivering technical training, coaching and mentoring to enhance expertise across the department.Risk and trend analysis - identifying emerging issues and escalating insights to senior leadership and insurer clients.Stakeholder ..... full job details .....