Claims Manager (Maritime)

Overview

Vacancy Name

Claims Manager (Maritime).

Vacancy No

VN108.

Employment Type

Permanent - Full time.

Division

TRC Britannia.

Area

Claims.

Location

London.

Workplace

Hybrid.The Fleet Manager will be responsible for handling PandI liability claims in line with the Claims Departments guidelines and procedures. The role involves providing advice and support to Club Members in relation to their claims, as well as managing PandI cases within an allocated geographical area. The successful candidate will have proven experience in claims handling, ideally gained within a PandI Club, insurance company, law firm, shipowner, or ship agency.Responsibilities

Managing PandI claims, providing guidance on non-contentious matters (e.g. reviewing contracts and charter party clauses) and supporting claims colleagues as required.Preparing claims file estimates, attending meetings, liaising with correspondents and lawyers, and producing accurate file notes.Collaborating effectively as part of a team, supporting Members within the allocated region and ensuring high standard of service delivery.Handling PandI claims as delegated by the Claims Director, including cargo, collision, FFO and other types of claims.Managing Member contractual reviews including service, tug, rail, terminal, depot and stevedores and armed guards.Meeting visiting Members, lawyers, surveyors and other experts as appropriate.Providing general advice and assistance as required by the Members.Attending and contributing to internal meetings as appropriate.Ad hoc duties as required.About You — Knowledge/Experience

At least 2-5 years experience, preferably gained from within a PandI insurer, lawyers, ship owners or ships agents.Understands all elements of cargo related claims (loss / damage).Familiar with maritime liabilities.Skills

Computer literate and familiar with all MS Office packages (Outlook, Word, Excel, PowerPoint etc)Competencies

Communication: ability to quickly assimilate information, establish key issues and to express them effectively and succinctly in writing and verbally.Customer focused: recognises the needs of external/internal customers and consistently delivers and meets promises made.Judgement: collates the required information, involves the appropriate people to ensure the best decisions are made and subsequently implemented.Accurate/detail orientated: able to work accurately with detailed information and meet key dates/milestones.About Us

Tindall Riley manages three insurance businesses:

The Britannia Group

(Britannia PandI), a mutual club providing protection and indemnity (PandI) insurance and freight, demurrage and defence (FDandD) cover to shipowners and charterers worldwide;

The Griffin Insurance Association Limited (Griffin) , an insurance mutual providing professional indemnity insurance to broking firms and MGAs worldwide; and

The Wren Insurance Association Limited (Wren) , an insurance mutual providing professional indemnity insurance to architectural practices in the UK and overseas. We employ over 300 people globally across 9 offices and are committed to exceptional insurance services for our Members worldwide.Our culture is defined by our core values:We think mutual: focus on serving members’ needs and providing the best service.We are one team: collaborate across associations, teams, and geographies to deliver our shared mission.We take ownership: contribute with pride, initiative, and accountability.We communicate respectfully: listen, share openly, and value diverse views to foster trust and transparency.We embrace the future: open minded, adaptive to change, and curious about new technologies and ways of working.We offer a competitive salary and a varied benefits package with a hybrid working policy (three days in the office and two days from home).We are committed to equal treatment of all current and prospective employees and encourage suitably qualified applicants from diverse backgrounds to apply.To find out more visit our websites: tindallriley.co.uk, britanniapandi.com, griffin-insurance.co.uk, wrenmutual.co.ukSeniority level

Mid-Senior levelEmployment type

Full-timeJob function

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