Claims Management Product Director

Overview

Are you a visionary leader with a passion for transforming claims operations through digital innovation? AXA is seeking a dynamic Claims Management Product Director to spearhead our Claims Tribe. You will own the end-to-end strategic vision and operational performance of AXA''s Claims ecosystem, align business objectives with technology solutions, and deliver scalable, customer-centric claims experiences. This role supports AXA''s commitment to simplification, digital transformation, and service excellence.AXA UK is committed to fair and inclusive recruiting and to providing a supportive environment for all employees. We are an Equal Opportunities Employer and promote diversity and inclusion. Eligible candidates will be considered irrespective of protected characteristics. You may be asked to opt in to accessibility supports as part of the application process.What you’ll be doing

Define and execute the strategic roadmap for the Claims Tribe, in line with AXA''s transformation ambitions and business goals.Lead a team of product professionals, providing strategic and execution guidance, and develop their product skills and careers.Manage the tribe''s backlog and prioritisation, focusing on customer value, operational efficiency, and regulatory compliance.Serve as the key interface between the Claims Tribe, business stakeholders, senior leadership, and the wider product organisation.Drive end-to-end delivery performance, establishing clear OKRs, KPIs, and customer outcomes to measure progress.Identify and remove blockers, manage risks, and foster a high-performing, value-driven team culture.Promote agility, accountability, and continuous improvement across all squads and supporting functions.Evolve the tribe''s operating model to support clear roles, governance, and agile ways of working, ensuring scalable success.Essential requirements

Proven experience leading large-scale digital or operational transformation programs, ideally within claims or insurance.Deep understanding of the claims lifecycle across multiple lines (Motor, Property, Casualty, Specialty).Strong leadership experience in matrixed or cross-functional environments with accountability for product delivery and stakeholder engagement.Hands-on experience working within agile organisations and product-led operating models.Commercial acumen paired with a data-driven mindset, capable of linking delivery outcomes to cost, risk, and customer value.Industry experience in regulated environments, with knowledge of claims controls, legal requirements, and customer impact.Exceptional influencing skills, with a track record of managing C-level stakeholders and resolving complex issues.As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.Location, travel and interview

AXA values flexible working arrangements. You’ll work at least two days a week (40%) away from home, with potential to move to three days a week (60%) in the future. Away from home activities include office attendance, client visits, or industry events. This depends on role location and interviewer arrangements.Benefits and process information

Competitive annual salaryAnnual company and performance-based bonusContributory pension scheme (up to 12% employer contributions)Life Assurance (up to 10 x annual salary)Private health cover28 days annual leave plus Bank Holidays, with option to buy/sell up to 5 daysAXA employee discountsWellbeing services and resourcesScreening and conduct: As a regulated financial services company, all successful candidates will be subject to pre-employment checks and must comply with PRA Insurance Conduct Standards and FCA Conduct Rules. The interview format may vary by location.Additional information

Please note: AXA UK supports disclosure of accessibility needs. If you require any support, your Talent Acquisition contact can connect you with our Accessibility ..... full job details .....